Common questions

Why a task appeared, why a location shows missed, why AI says it is not configured.

A new task appeared on the checklist - why?

An admin added it (you got an email saying so), or an asset was added and its task list attached. Check the Tasks page or the location's Tasks tab; each task shows where it came from.

The day was worked but shows as missed

Submit the day was not tapped. Tasks can be done without the day being submitted; the submission is the confirmation the visit happened. Ask staff to submit before close - the 19:00 text reminds them.

Water was dosed but the alert still went out

The alert needs an in-range retest logged within 60 minutes of the failed test. Log the retest; it links to the failure and the framework goes back to green.

The AI says it is not configured, or my plan does not include it

The AI librarian and online manual lookup are on Pro and Complete. On Starter you can still upload manuals and search them. If you are on Pro and see "not configured", the platform's AI key needs attention - tell Cold Hut.

Can I delete a location?

Yes, from its Settings tab. With history it is archived rather than erased so the records survive; a super admin can erase permanently.

Where do I find the manual for an asset?

On the asset (Equipment tab, staff Equipment page) when one is on file, and in the Knowledge base under Manuals where it is searchable.