Emails, texts and in-app alerts

Everything ThermaCare sends, to whom, and how to switch it off.

In-app

Alerts always appear on the Alerts page and as a count on your avatar. Nothing to switch.

Email (admins who switched on Alert emails)

• Each alert as it happens, with a link to the day.
• A morning digest at 07:00: what is due at each location today, next actions in the next 14 days, open faults.
• A weekly low-stock digest on Mondays, legal source-change notices, and a note whenever a new task is added to the checklists.

Email (staff)

A 07:00 email for each location you are assigned to with the full checklist for the day - every task grouped by asset in the same order as Today, rota items flagged, anything marked DO NOT USE, and a link straight to Today. On by default; switch it off under My account ("Morning email").

Text (anyone with a mobile number and Text on)

• Staff: 07:00 what is due at your location today; 19:00 a nudge if the day has not been submitted.
• Admins: only the urgent alerts - water out of range, day not submitted, a high-severity fault open 24 hours, an overdue rota task.

Account emails

Welcome on signup, an invite when an admin adds you, password reset links, and the trial-ending reminder. These are sent regardless of the switches.